Shipping Policy

  • All pre-sale orders will be charged in full up-front. Items are expected to ship in early December 2020. We will send a notification as soon as the item ships that includes a tracking code.
  • U.S. orders ship free during pre-sale with standard UPS ground shipping. 
  • At this time, we only ship to the US and Canada. 
  • Canadian orders have a flat shipping fee of $20 per order. Orders shipped to Canada may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee. 
  • All items will be shipped via standard UPS ground shipping.
  • For international order requests, please email your request to concierge@biographynyc.com

Once a shipment is released to the carrier, we are no longer liable in case of loss or theft. In the unlikely event that the product is damaged during carriage, please notify us at concierge@biographynyc.com. All packages are subject to the UPS terms and conditions. Please check www.UPS.com for additional information on shipping, including special schedules due to holidays.

To check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions, please email us at concierge@biographynyc.com.